Main app settings

Authorization

To proceed with the app setup, you need to complete the authorization process.

Attention: Authorization is only available for Unisend clients with a service contract and enabled API access.

You can enable API access and obtain authorization credentials within your Unisend self-service account.

Use the provided credentials to authenticate the plugin.

Sender information

In the sender's information section, at Settings page (1) it is required to enter the sender's name, e-mail address, phone number and address. The information specified in this section (2) will be visible in the printed documents.

Pickup information

Expand the pickup address section (1) and provide the pick-up address details (2) if you need a courier pick-up.

You can enter multiple pick-up addresses (3) if you have different pick-up locations and set one as the default address (4).

The information provided in this section will be used as the main address where the courier will come to pick up the prepared packages.

Call courier

Manual courier call

To use the manual or automatic courier call feature at a scheduled time, coordination with Unisend is necessary for service activation. If you don't find the courier call button in the "Label created" section, it indicates that the manual courier call service isn't enabled for you, and the courier will be called automatically after each shipment is created.

In the "Label created" section of the shipments you've created, choose the ones for which you want to call the courier, then click on the "Call courier" button.

Automated courier call scheduling

On the settings page (1), expand the "Options" section (2), turn on "Call courier automatically" function and select the days on which you wish to schedule a courier call at the chosen time.

Other settings

Default dimensions

If you want to automatically determine the size of the shipment based on the products in the received order, please enter the default product dimensions and weight (if weight is not entered in the products details). The size of the shipment will be determined based on these dimensions.

Please note that the sizes of the products most commonly used in your store must be entered, not the sizes of the parcel locker box.

In this section, you can also configure how the terminals will be displayed on the Checkout page. For instance, you can choose to show 4 parcel lockers located within 5 km of the customer's entered address on the Checkout page. This feature is available only for users with CCS enabled.

Returns

When creating shipping methods, you can enable return label generation.

By activating the “Order return label” setting, it will be applied to all shipments of that specific shipping type. This means that whenever a shipping label is generated, a return label will be created automatically as well.

The generated return labels can then be provided to your customers either together with the shipment or separately, depending on your business process.

If you do not want to create return labels for all orders, you can control this for each order separately. Also, if automatic return labels are enabled, but you want to skip it for a specific order, you can turn it off.

To do this, open the order edit page and use the “Return label” checkbox to turn the return label on or off for that order.

Important: This setting must be selected before creating the shipment. Once the shipment is created, the return label option cannot be changed.

Shipping methods

Printing labels and manifests

Bulk labels printing

To view the orders you have received, click on the "Orders" (1) button located in the navigation bar.

With the filters at the top of the table, you can see only the orders relevant to you, sorting them by order number, date range, status, shipping type and COD (Cash on delivery) service parameters. To clear a filter, press the eraser icon to the right of the filter.

When a new order is received, it is placed under the "New" status card.

To adjust or view the order in more detail, you can click on the button located to the right of the orders table.

To create labels, you need to select (2) the orders you wish to include and then click on the "Create label" (3) button located at the top left.

After the shipment is created, the order moves to the table card labeled "Label created" (4), where you can print (5) documents, labels, or declarations, call the courier (6) (automatic courier call is activated by default, so the courier is called automatically), and cancel the shipment if necessary. To view detailed shipment information, press the button (7) to the right of the respective row.

Quick printing

With Unisend, you can generate shipping labels directly from the default Shopify Orders page. Simply go to Orders, select the orders you want to ship, and choose Print → Unisend — all without leaving the page. This allows for fast label printing, flexible order filtering using Shopify’s built-in tools, and easy bulk label generation.

Manifest printing

After calling the courier, the order moves to the table card labeled "Courier called," (1) where you can print a document, label, declaration, or manifest for the courier by clicking the "Print" button (2) or cancel the shipment by clicking the "Cancel" button. After canceling the shipment, the order migrates to the "Canceled" table card.

After you click “Print Label,” those shipments are moved to the Processed section. This way, you can easily track which labels are ready and which have already been printed. Once your shipment has been delivered, you will see the order on the "Delivered" table card.

Single shipment adjustment

To adjust the shipment, press the button on the right of the row of the table (1).

After opening the shipment adjustment section, you can:

• Change the shipment parcel locker, size, weight, part count, and pick-up address, if necessary.
• Add extra services such as COD, POD, and other available services.
• Fill out the CN declaration for international shipments.

Shipment Content & Customs Declarations

Depending on the destination of your shipment, you must provide specific content details to comply with current regulations:

• Shipping within the EU: A simplified Parcel Content declaration is required for all shipments to ensure smooth processing through automated sorting centers.
• Shipping to Non-EU Countries: A full Customs Declaration (CN22/23) is mandatory. This requires more detailed information, including HS Codes and the Country of Origin, which are necessary for customs clearance.

To fill out the declaration, click on the order adjustment button (1) and complete the opened form (2).

The required declaration data is automatically generated from your Shopify order details, so manual entry is only necessary if you wish to review or modify the information (as shown in image). Once you save the adjustments and generate the shipping label, all mandatory declaration documents are automatically integrated into the label itself.

Fulfillment and tracking

The fulfillment status is automatically assigned to the order once the courier is called. Additionally, after the courier is called, an email containing tracking number is sent to the customer, and the shipment's tracking number is inserted into the order window.

You can track the shipment status by clicking on the tracking number in the app's order list.

Alternatively, you can access the required order from Shopify's default order list. A link to the tracking page will be appended to the order.

Troubleshooting